Business Seminars

Business Seminars

  • Demonstrate an understanding of the key elements of managing a business
  • Identify, understand, and explain common management challenges, both negative and positive
  • Apply knowledge management practice to effectively lead people, manage work and processes, and enhance business growth and development
  • Offer integrated solutions and recommendations that have a positive impact on business performance
  • Use a variety of input and human interaction methods, including business reporting and presentation, to achieve objectives in a business environment
  • Harness the preeminent theories of productivity and time management to squeeze more time out of the day
  • Use cutting-edge hacks, tips, and tricks to improve computer productivity work
  • Identify time-wasters and zap them before they drain the day away
  • Cut out the bad habits that cost hours in the day for no reason
  • Make more time for the things that matter in life
  • Help participants articulate their service brand and define the behaviors that support that brand in writing, on the telephone, and in person.
  • Review nine expectations all clients have.
  • Discuss client-centric language.
  • Offer strategies for managing difficult clients and challenging situations.
  • Provide suggestions for getting the most out of client interactions.
  • Describe the attitudes every service provider must have to be truly customer focused
  • Describe the specific actions you can take to win customer loyalty and confidence
  • Explain and explore the critical difference between customer expectations and customer needs
  • Describe the basic attributes of service that customers expect
  • Provide scripts for greetings, transfers, putting callers on hold and problem resolution
  • Give examples of how phone messages, voice mail and email can be used to demonstrate customer commitment

Awareness Programmes

The aim of the HIV/AIDS Awareness Programme is to empower and increase the awareness to participants of HIV/AIDS, its impact, management and availability of support systems. This is to encourage early testing and lifestyle changes that will thereby reduce and prevent further infection.

The HIV/AIDS Awareness Programme content is:

  • Introduction to HIV and AIDS
  • Aims of HIV training
  • Needs and objectives
  • Where did HIV/AIDS come from?
  • World Statistics
  • National Statistics
  • What are HIV/AIDS
  • Symptoms of HIV Infection
  • Stages and symptoms of HIV Infection
  • Factors influencing disease progression
  • Main types of HIV transmission in South Africa
  • Ways of preventing HIV transmission
  • Male and Female condom
  • Dynamics of HIV testing
  • Legal and ethical issues
  • STIs
  • Positive Living
  • HIV medicines
  • Aid for AIDS programme – (If applicable).
  • The purpose of the Extension Equity Modules
  • Foundational terms related to cultural competencies and equity
  • Different dimensions of diversity
  • Methods to reflect on one’s own culture

Our training facility is accredited as a training provider with the Safety and Security Seta (Accreditation Nr: PAA01519), Wholesale and Retail Seta (Accreditation Nr: 269) and
PSIRA (Training Centre Accreditation Nr: T2051).